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Terms & Conditions

Terms and Conditions for accessing all Australian Voice Association’s resources and events, including archived second chance webinars. When you register for an event, you access the following Australian Voice Association Terms and Conditions.


Payment, Registration, and Confirmation


  • All payments are displayed and processed in Australian Dollars (AUD).

  • To receive the member rate relative to their membership, the member must log in to the website using their Australian Voice Association account. Failure to do so will result in the individual being charged a non-member rate.

  • Individuals who are not members of Australian Voice Association and/or have not previously held an account, are required to provide certain contact details to proceed with event registration (name, email address, and payment information).

  • Registration requires online payment with Mastercard, Visa, or American Express at the time of registration.

  • For Institution membership holders, Australian Voice Association can provide invoices prior to payment. These membership holders should contact the association if this is required.

  • Registration is confirmed upon receiving an email notification from the Australian Voice Association website. If you do not receive an immediate automated confirmation email, please contact the Association on 1300 406 191 or

  • Australian Voice Association is unable to reserve places for online events.

  • Registration prior to attendance is required for all events. Individuals not registered for an online event will not be accommodated if they attend the event.

  • Individuals are responsible for ensuring that their registration is confirmed before planning to attend. Australian Voice Association bares no responsibility for any costs incurred or loss of income.


Cancellation, transfer of registration, and attendance


  • Individuals who cancel their registration:

    • 28 days or more prior to the commencement of the event will receive a full refund, less a processing fee.

    • 8-27 days prior to the commencement of the event will be refunded 50% of the registration fee.

    • 0-7 days prior to the commencement and/or once event resources have been distributed are not eligible for a refund.

  • No refund will be issued for non-attendance.

  • Australian Voice Association is unable to accept transfers of registration.

  • Registrants who are unable to attend a session of the online event must contact the administrator as soon as possible via email ( prior to the commencement of the event and request cancellation of their registration. This does not ensure a refund request will be granted.

  • The AVA provides certificates for attendance and professional development reports upon request. Please contact the administrator on if you require a report. A certificate of attendance can only be generated if the individual attended all sessions in their entirety.

  • The National Conference registration and cancellation policy may differ slightly to these terms and conditions. Please see the information posted on Australian Voice Association’s website for more information.


Registration Closure and Waitlist


  • Registration will close as specified or prior if the allocated number of tickets are sold.

  • Australian Voice Association does not maintain a waitlist for sold out events.

  • Should additional space/s for an event become available due to cancellation, the event will be re-opened for registration. Vacant spaces will be secured via a first-come-first-served basis.


Venue Information for In-Person events


  • Australian Voice Association makes every effort to ensure all venues booked meet accessibility requirements.

  • Individuals must notify Australian Voice Association to advise of accessibility requirements at least 14 working days prior to event commencement. This information will be forwarded to the venue as required.

  • Individuals must notify Australian Voice Association of any dietary requirements at least 14 working days prior to the catered event to ensure that third party caterers can meet the requests. The individual is to make themselves known to the event representative and/or venue staff upon arrival at the venue to ensure that their requirements are catered for.

  • If dietary requirements cannot be catered for, the registrant will be advised and/or have the option to self-cater. If this is the case, the registrant will be notified of any refund they may be entitled to.

  • While all care is taken in relation to food allergies and intolerances, Australian Voice Association cannot guarantee completely allergy free meals, nor be held responsible for any adverse reaction.


Recording and distribution of materials


  • Except with the Association’s prior written approval, resources must not, in whole or part, be reproduced, modified, adapted, distributed, published, or electronically communicated in any format. Registrants are not permitted to record or reproduce content in any format. This includes access to second-chance webinars via the Association’s website.

  • Australian Voice Association’s representatives may record or photograph events for use by the Association. Registrants must notify an Australian Voice Association representative if they wish to remain anonymous.

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